The Trash and Soft-Delete
Deleting a message in MessageFuture doesn’t erase it immediately. Instead, it moves to the Trash – a temporary holding area where it stays for 30 days before being permanently removed. This gives you a safety net to recover messages you deleted by mistake.
Deleting a Message
To move a message to Trash:
- Go to Dashboard → Messages
- Find the message you want to delete (any status – draft, scheduled, timeless, or delivered)
- Open the message detail view or tap the menu (⋮) on the message card
- Select Delete (or Move to Trash)
- Confirm the action
The message disappears from your main message list and is moved to the Trash.
Important: Deleting a
scheduledmessage stops its delivery. The message will not be sent on its scheduled date once it is in the Trash.
Viewing the Trash
To access your Trash:
- Web: In the left sidebar under Messages, click Trash
- Mobile: In the Messages tab, tap the menu icon and select Trash
The Trash shows all soft-deleted messages with two key pieces of information:
- Deleted on – the date the message was moved to Trash
- Permanent deletion in X days – a countdown showing how many days remain before the message is permanently erased
Restoring a Message
To recover a deleted message:
- Open the Trash
- Find the message you want to restore
- Tap Restore
The message is moved back to its previous status. For example:
– A scheduled message that was deleted and then restored returns to scheduled with its original delivery date intact (as long as the date is still in the future)
– A draft returns to the Drafts tab
– A delivered message returns to the Delivered tab
Permanent Deletion
After 30 days in the Trash, a message is permanently and irreversibly deleted, including:
- The message body and title
- All attached media files (images, audio, video) from cloud storage
- All recipient records linked to the message
- All credit transaction records for that message
There is no way to recover a permanently deleted message. If you believe you may need a message in the future, restore it from the Trash before the 30-day window expires.
Credits and Deleted Messages
Deleting a message does not refund the credits that were spent to finalise it. Credits are consumed at the point of finalisation, not at the point of delivery. This is by design – the storage and processing costs for your message begin when it is created, not when it is sent.
Permanently Deleting Early
If you want to delete a message immediately and permanently (without waiting 30 days), there is no self-service option for this in the current version. Messages in the Trash will expire automatically after 30 days. If you need urgent assistance removing a specific message, contact MessageFuture support.